Term & Conditions

1. Agreement Basics

These Terms & Conditions constitute a legal agreement between WispVoyage and any individual, organization, or entity using our website or services for booking, purchasing, or inquiring about travel-related products and services.

Throughout these Terms, "User" refers to any person using the website, while "WispVoyage" refers to the company. Collectively, both are referred to as the "Parties".

2. Acceptance of Terms

By using this website, contacting our customer support, visiting our office, or purchasing any travel-related service through WispVoyage, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

• Your rights and obligations are limited to those described in this agreement.
• WispVoyage reserves the right to suspend, modify, or terminate access to its website or services at any time without prior notice, including for maintenance or operational reasons.
• Services such as flights, hotels, visas, buses, trains, cruises, holiday packages, or other travel products may be provided by third-party suppliers.
• Third-party suppliers may have their own terms, fare rules, cancellation policies, and conditions. Users are responsible for reviewing and accepting those terms before making a booking.
• If you do not agree with these Terms & Conditions, you should discontinue the use of our website and services.
• Any information identified as confidential by WispVoyage must remain confidential and must not be disclosed without prior written permission.
• References in these Terms to singular words shall also include their plural forms where applicable.

3. Authorization & Communications

By making a booking or transaction through WispVoyage, you authorize us and our representatives to access third-party payment gateways, banks, and other authorized systems required to complete your booking.

WispVoyage shall not be responsible for any deductions, processing fees, banking charges, or other costs imposed by third-party payment providers.

You consent to receive communications regarding your booking, payment, cancellation, refund, itinerary updates, schedule changes, offers, or other service-related information through:

• Email
• SMS
• WhatsApp
• Voice Calls

These communications are considered transactional communications and not unsolicited commercial messages under applicable regulations, including guidelines issued by the Telecom Regulatory Authority of India (TRAI).

You agree to provide accurate contact information. WispVoyage shall not be responsible for any consequences arising from incorrect phone numbers or email addresses provided by you.

You further agree to indemnify WispVoyage against any losses, penalties, or claims resulting from complaints made due to incorrect contact information or unauthorized communication disputes.

4. User Eligibility & Legal Compliance

• You confirm that you are legally capable of entering into a binding contract under the laws of India or any other applicable jurisdiction.
• You agree to comply with all applicable laws, regulations, and government requirements relating to your travel and transactions.
• If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue to remain valid and enforceable.
• You are solely responsible for complying with the laws, immigration requirements, customs regulations, and travel rules of your destination country.

PAN & Foreign Exchange Requirements

For international bookings covered under the Liberalised Remittance Scheme (LRS), you may be required to provide your Permanent Account Number (PAN) before the specified deadline.

• If the traveler is a minor, PAN details of the parent or legal guardian may be required.
• Failure to provide the required documentation may result in cancellation of the booking along with applicable supplier and service charges.
• You confirm that your foreign exchange transactions remain within the limits prescribed by the Reserve Bank of India (RBI).

5. Website Usage & Intellectual Property

Any material, software, information, documents, images, graphics, logos, icons, videos, audio, package formats, designs, or other content available on the WispVoyage website is protected under applicable copyright, trademark, and intellectual property laws.

• You may use this website solely for personal and non-commercial purposes.
• You shall not copy, reproduce, distribute, modify, publish, transmit, display, upload, license, sell, or create derivative works from any material available on this website without prior written permission from WispVoyage.
• Unauthorized use of any content may result in civil or criminal liability under applicable laws.
• Any software, downloadable material, or information obtained from this website is downloaded entirely at your own risk.
• WispVoyage makes reasonable efforts to ensure that the website is free from viruses, malware, and other harmful components. However, we cannot guarantee complete protection against all potential threats.

6. Payment Terms

Certain bookings or services may attract convenience fees, processing charges, taxes, supplier charges, or other applicable costs in addition to the displayed price.

• WispVoyage reserves the right to revise pricing, service charges, convenience fees, or applicable taxes at any time without prior notice.
• You agree to pay all applicable taxes, duties, government levies, supplier fees, and service charges relating to your booking.
• In the event of an incorrect fare, pricing error, technical issue, or undercharged amount, WispVoyage reserves the right to recover the outstanding balance before confirming or honoring the booking.
• Any increase in taxes or government-imposed charges after booking shall be borne by the customer.

Booking Confirmation

Although every effort is made to confirm bookings immediately, certain reservations may remain subject to supplier confirmation.

If a booking cannot be confirmed for operational, supplier, or technical reasons:

• The amount paid will be refunded where applicable.
• WispVoyage shall not be obligated to provide an alternative booking or compensation beyond the applicable refund.
• Any subsequent booking shall be treated as an entirely new booking and subject to prevailing prices and availability.

7. Refund Requests & Unused Services

If you fail to utilize any booked service, including airline tickets, hotel reservations, cruises, transport services, or other travel products, refund eligibility shall depend entirely upon the respective supplier's refund policy.

• Refund requests for unused services must be submitted within the applicable timelines specified by the respective service provider.
• Where a supplier processes a refund, customers are responsible for claiming such refunds within the prescribed period.
• Claims submitted after the supplier's claim period may be treated as expired and may no longer be eligible for refund.
• WispVoyage shall not be responsible for refund denials resulting from supplier policies or delayed customer claims.

8. Third-Party Websites & Services

Our website may contain links to third-party websites including airlines, hotels, banks, payment gateways, travel providers, and other external platforms.

• These websites operate independently and are not controlled by WispVoyage.
• We are not responsible for the content, availability, accuracy, security, or privacy practices of third-party websites.
• Accessing third-party websites is entirely at your own discretion and risk.
• Transactions completed directly with third-party providers shall be governed by their own terms and policies.

9. Force Majeure

WispVoyage shall not be liable for delays, interruptions, cancellations, or failure to perform any obligation where such events arise from circumstances beyond our reasonable control.

These events include, but are not limited to:

• Natural disasters
• Floods
• Earthquakes
• Pandemics
• Government orders or restrictions
• Political unrest
• War or terrorism
• Airline strikes
• Labor disputes
• Technical failures
• Road closures
• Flight cancellations
• Supplier insolvency
• Severe weather conditions

Where possible, WispVoyage will make reasonable efforts to obtain refunds or alternative arrangements from suppliers. Any fare difference, supplier penalties, or additional costs shall be borne by the customer unless otherwise agreed.

Refunds in such circumstances remain subject to the refund policies of the respective airlines, hotels, transport providers, or other travel suppliers.

10. Limitation of Liability

WispVoyage acts solely as a facilitator between customers and third-party travel service providers.

Except where required by applicable law, WispVoyage shall not be liable for:

• Supplier defaults or operational failures.
• Flight delays, cancellations, missed connections, or schedule changes.
• Hotel overbookings, service deficiencies, or property-related issues.
• Loss of baggage, personal belongings, passports, visas, or travel documents.
• Loss of profits, business interruption, indirect, incidental, consequential, exemplary, or punitive damages.
• Errors, omissions, or inaccuracies appearing on our website due to supplier-provided information.

Our maximum liability, where legally applicable, shall not exceed the amount actually paid by the customer to WispVoyage for the specific booking giving rise to the claim.

11. Refusal of Service & Cancellation by WispVoyage

WispVoyage reserves the right, at its sole discretion, to refuse, suspend, or cancel any booking, inquiry, or service request without prior notice where permitted by applicable law.

Such actions may include, but are not limited to, the following circumstances:

• Violation of these Terms & Conditions.
• Providing false, misleading, incomplete, or fraudulent information.
• Suspicious, unlawful, or unauthorized booking activity.
• Failure to complete payment obligations.
• Compliance with legal requirements, court orders, or government directives.
• Operational, security, or technical reasons that prevent us from fulfilling the booking.

Where applicable, WispVoyage reserves the right to recover any outstanding dues, supplier charges, legal expenses, or losses resulting from a user's breach of these Terms & Conditions.

12. Fraudulent Activities

Users agree to provide only genuine, accurate, and lawful information while using the WispVoyage website or booking any service.

• Any fraudulent booking, payment, identity misuse, chargeback abuse, forged documentation, or intentional misrepresentation may result in immediate cancellation without prior notice.
• Refunds may not be provided for bookings cancelled due to fraudulent or unlawful activity.
• WispVoyage reserves the right to report fraudulent activities to banks, payment gateways, law enforcement authorities, and government agencies wherever required.
• Users may also be held responsible for any financial loss, penalties, legal costs, or damages incurred by WispVoyage because of such activities.

13. Changes to These Terms

WispVoyage reserves the right to amend, update, replace, or modify these Terms & Conditions at any time without prior notice.

Updated versions shall become effective immediately upon being published on the website unless otherwise stated.

Continued use of the website or our services after such updates constitutes acceptance of the revised Terms & Conditions.

Users are encouraged to review this page periodically to remain informed of any changes.

14. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or legal proceeding arising out of or relating to these Terms, the use of the website, or any booking made through WispVoyage shall be subject to the exclusive jurisdiction of the competent courts located in Ahmedabad, Gujarat, India.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: